What happens after I book with you?
Once you have booked your service with the SDP Business Studio, you will receive a confirmation receipt to the email address you used to pay for your cart. Shortly after, you will receive a Welcome email at the same address with an invitation to my private client dashboard!
This dashboard will be used to outline next steps and deadlines, track progress, gather information, ask and answer questions, and provide meeting access info and files related to this project. Data and files will be submitted through this dashboard and you will have 24/7 access to it! Utilizing the client work dashboard allows a smoother process and eliminates annoyances that can cause delays like lost emails or missed information!
After you login to the dashboard, one of the first things we do is schedule our first virtual face-to-face to go over the project, timelines, and kick things off!
What's your turnaround time?
Turn-around times differ based on the package you desire AND the work required to complete the package specifically for your brand. Because brands differ, it is important to me that we discuss timelines in our first consultation to ensure that we are working with the same deadlines & goals in mind.
What if I change my mind about what I want after I have booked with you?
As soon as you experience a changed mind, please communicate with us about what you have new thoughts about as early as possible so we can ensure your satisfaction. Upgrading your package will incur additional fees.
What is your refund policy?
The SDP Business Studio does not offer refunds for deposits/retainers made for our branding services unless we are unable to uphold our end of the contract. If for some reason your intentions have changed after paying a deposit, and your project has not yet begun, please reach out to firstname.lastname@example.org for options that may best suit your individual situation. All considerations are done on a case-by-case basis.
I don't see the specific design service that I was hoping to book. What can I do?
If you were hoping for a specific design service, but do not see it available on the site, please contact us at email@example.com to inquire.
Do you offer payment plans?
The SDP Business Studio offers a 50/50 plan on all services of $1,000 & up! This means that you put down 50% as a retainer, and can pay off the other 50% in installments over the term of the project.
In addition to the 50/50 plan, we offer affordable payment options including Sezzle and Shop Pay Installments.